Privacy Policy
At Pleance Inc., we are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact our support team. This includes: (a) Registration Information: name, email address, company name, job title, phone number, and password; (b) Billing Information: payment method, billing address, and transaction history; (c) Communication Data: messages, inquiries, and feedback you send to us; (d) Usage Information: data about how you interact with our platform, including features used, actions taken, and time spent on pages; (e) Device Information: IP address, browser type, operating system, and device identifiers.
2. Automatic Information Collection
When you access our platform, we automatically collect certain information through cookies, web beacons, and similar tracking technologies. This includes: (a) Log Data: server logs containing your IP address, browser type, pages visited, and timestamps; (b) Cookies: small files stored on your device to remember preferences and track activity; (c) Analytics Data: information about how you navigate our platform through Google Analytics and similar tools; (d) Location Information: approximate location based on IP address. You can control cookie settings through your browser preferences.
3. How We Use Your Information
We use collected information for the following purposes: (a) Service Delivery: to provide, maintain, and improve our services and features; (b) Account Management: to manage your account, process transactions, and send transactional communications; (c) Communications: to send you service updates, support responses, and marketing communications (which you can opt out of); (d) Personalization: to customize your experience and provide content relevant to your interests; (e) Analytics: to understand usage patterns and improve platform functionality; (f) Security: to detect fraudulent activity and protect against unauthorized access; (g) Legal Compliance: to comply with applicable laws and regulations.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may share information in the following circumstances: (a) Service Providers: with vendors, contractors, and service providers who assist in platform operations, including payment processors, cloud hosting providers, and customer support services; (b) Legal Requirements: when required by law, court order, or government request; (c) Business Transfers: in the event of merger, acquisition, or sale of assets; (d) User Consent: with your explicit permission for specific purposes; (e) Aggregated Data: we may share anonymized, aggregated data for research and analytics purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include: (a) Encryption: data transmitted via SSL/TLS encryption; (b) Access Controls: restricted access to personal data based on job function; (c) Regular Audits: periodic security assessments and penetration testing; (d) Employee Training: mandatory privacy and security training for all staff. However, no security system is completely impenetrable, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on data type and context: (a) Account Information: retained while your account is active and for a reasonable period afterward; (b) Transaction Data: retained for financial and legal compliance purposes, typically 7 years; (c) Marketing Communications: retained until you unsubscribe; (d) Usage Data: retained for up to 12 months for analytics purposes. You may request deletion of your data, subject to legal retention requirements.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze platform usage: (a) Essential Cookies: required for platform functionality, authentication, and security; (b) Preference Cookies: remember your settings and preferences; (c) Analytics Cookies: track usage patterns through Google Analytics; (d) Marketing Cookies: used to deliver targeted advertising. Most browsers allow you to disable cookies through settings. Disabling essential cookies may affect platform functionality.
8. Third-Party Links and Services
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through Pleance. Any information you provide to third parties is governed by their privacy policies, not ours.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data: (a) Access: the right to request and obtain a copy of your personal data; (b) Correction: the right to request correction of inaccurate information; (c) Deletion: the right to request deletion of your personal data; (d) Portability: the right to receive data in a portable format; (e) Opt-Out: the right to opt out of marketing communications and certain data processing. To exercise these rights, contact our privacy team at [email protected].
10. Children's Privacy
Pleance is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to Pleance should contact us immediately.
11. International Data Transfers
Pleance operates globally, and your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information internationally. We implement safeguards, including Standard Contractual Clauses and Privacy Shield equivalents, to protect your data during transfers.
12. Marketing Communications
We may send you promotional emails, newsletters, and marketing materials about new features, services, and offers. You can opt out of marketing communications at any time by: (a) Clicking the unsubscribe link in any email; (b) Updating your preferences in your account settings; (c) Contacting our support team. Please note that opting out of marketing communications does not affect transactional emails required to maintain your account.
13. Do Not Track
Some browsers include a "Do Not Track" feature. Our platform does not currently respond to Do Not Track signals. However, you can control tracking through your browser settings and opt-out preferences. If you have concerns about tracking, you can contact us for more information about privacy controls.
14. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA): (a) the right to know what personal data is collected; (b) the right to delete personal data; (c) the right to opt-out of the sale or sharing of personal data; (d) the right to non-discrimination for exercising your rights. To submit a CCPA request, contact [email protected] with verification of your identity.
15. European Privacy Rights (GDPR)
If you are in the European Union, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR): (a) the right to access, correct, and delete your data; (b) the right to restrict processing; (c) the right to data portability; (d) the right to object to processing; (e) the right to withdraw consent. We process data based on legitimate interest, contract performance, legal obligation, or your consent. Contact our Data Protection Officer at [email protected] for GDPR requests.
16. Contact and Complaints
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: Pleance Inc., Privacy Team, Email: [email protected], Support: Available 24/7 through our website. If you believe your rights have been violated, you may file a complaint with your local data protection authority. For EU residents, you have the right to lodge complaints with your national data protection authority.
17. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy. Please review this policy regularly to stay informed about how we protect your information.
Last Updated
This Privacy Policy was last updated on January 16, 2026. We are committed to protecting your privacy and maintaining your trust. If you have any concerns or questions, please do not hesitate to contact our privacy team.